Customer Care Executive

Job Description

Job Role: Customer support Executive ( English+ Hindi ) both languages are mandatory. FRESHERS and Experience are eligible need graduation Mandatory. we have phone banking officer vacancy in the banking sector for customer support Hiring both Fresher graduate and experience candidate Both males and Females can apply. Salary: Fresher, 3lpa Experience: 30% hike of previous salary, ( 5 lpa max) Age: below 35 yrs can apply Location: sholinganur, OMR Languages need: English, Hindi mandatory Qualification: Any degree For Further details contact Riya hr executive 8106063400. · Answer inbound calls and assist customers with their Queries/Request/Complains. · Raise Request & Complaints on behalf of the customer in the CRM tool. · Generate leads and educate customers about new products & their benefits. · Maintain and adhere to compliance guidelines · Capture problem indicators, highlight and suggest improvement · Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy · Maintain adequate knowledge levels on products, processes and systems used · Ensure sales target are met · Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream) Salary bracket: Fresher’s – INR 3 lpa + Performance Bonus Experienced: Max upto 5 LPA +Performance+ Incentives. Thanks & Regards, Riya 8106063400. Job Types: Full-time, Permanent, Fresher Pay: From ₹21,000.00 per month Benefits: Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Education: Bachelor's (Preferred) Language: Hindi (Preferred) English (Preferred) Location: Sholinganallur, Chennai, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 8106063400