Customer Care Executive

Position: CUSTOMER CARE EXECUTIVE-INTERN

Position

Duration

Location

Salary

Freshers only taken Stipend based and hence promoted as JRE

Eligibility

About the Role:

Key Responsibilities:

• Participate in lead generation Through Calling at least 100Calls Per Day, client acquisition, and retention activities.
• Assist customers by responding to inquiries and providing information about products and services.
• Handle customer complaints, process orders, and provide solutions in a timely and professional manner.
• Participate in various customer service initiatives, improving customer satisfaction and loyalty.
• Learn and support the implementation of customer feedback mechanisms to enhance service quality.
• Manage routine administrative tasks, such as data entry, record maintenance, and follow-up activities.
• Collaborate with team members to improve overall service efficiency and meet customer expectations.
• Gain exposure to financial products and services, assisting customers with their requirements.
• Develop strong communication and problem-solving skills through direct customer interaction.

Eligibility Criteria:

• Graduation (any discipline) from a recognized university.
• Freshers who have completed their graduation between 2020 and 2025.
• Strong communication skills and a customer-oriented approach.
• Ability to work in a fast-paced environment with excellent problem-solving abilities.
• Positive attitude and a desire to learn and grow within the organization.
• Team player with a collaborative mindset.

Training and Certification:

• Comprehensive on-the-job training with government certification.
• Hands-on experience in customer care and relationship management.
• Development of core skills such as communication, problem resolution, and customer handling.

Growth and Career Opportunities:

• On successful completion of the 6-month internship, you will be promoted to Junior Relationship Executive.
• Opportunities for further growth within the organization based on individual performance.
• Clear career progression path with competitive compensation and performance-based incentives.

Salary Structure:

• 2,50 LPA Up to 2,92 LPA per annum per annum (inclusive of base salary and performance-based

variables).

• Attractive variable pay based on individual and team performance

CONTACT :

AMMAPALLI RAJESH

HR MANAGER

9037831386

recruitcnicl@muthootgroup.com

INTERNVIEW LOCATION :

Muthoot finances zonal office (2nd Floor)

77/1, R.V Towers Habibullah Road, Sangam Street,

near Vidyodaya School, Nadigar, 2nd floor,

T. Nagar, Chennai, Tamil Nadu 600017