Customer Care Executive

The Customer Relationship Assistant plays a key role in maintaining positive customer relationships through effective communication and brand representation. The role involves handling customer inquiries via calls and emails, providing timely support, and assisting in activities that enhance the company’s image and branding efforts.

Key Responsibilities:Customer Communication & Support

• Handle incoming calls, emails, and messages from customers promptly and professionally.
• Provide accurate information about products, services, and order status.
• Record and follow up on customer inquiries, feedback, and complaints to ensure resolution.
• Maintain a positive and empathetic attitude while interacting with customers.

Customer Relationship Management

• Maintain and update customer records in the CRM system.
• Assist in building long-term customer relationships by ensuring a smooth post-sales experience.
• Gather customer feedback to help improve products, services, and communication.

Branding & Communication Support

• Support company branding efforts through professional customer interaction and consistent communication tone.
• Assist the marketing team in preparing and sending branded communication materials (emailers, newsletters, announcements, etc.).
• Coordinate with the design and marketing teams to ensure brand consistency across customer touchpoints.

Reporting & Coordination

• Prepare daily/weekly reports on customer inquiries, complaints, and resolutions.
• Coordinate with sales, logistics, and marketing teams for order updates and campaign execution.
• Suggest improvements to enhance customer experience and brand engagement.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 2–4 years of experience in customer service, CRM, or communication roles (FMCG experience preferred).
• Strong verbal and written communication skills in English (additional languages a plus).
• Proficiency in MS Office and CRM software (e.g., Zoho, Salesforce, HubSpot).
• Good organizational, follow-up, and multitasking skills.
• Positive attitude and customer-first mindset.

Key Competencies:

• Excellent communication and interpersonal skills
• Customer service orientation
• Professional email and telephone etiquette
• Team coordination and attention to detail
• Brand awareness and representation

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid time off

Work Location: In person