Customer Care Executive

HORAD is looking for a motivated and energetic Customer Support Executive with long term work commitment . The ideal candidate should have strong communication skills (English + Tamil), confidence, and the ability to convert leads into successful purchases.

Key Responsibilities

• Handle inbound and outbound sales inquiries.
• Promote and explain HORAD products to potential customers
• Convert leads into confirmed purchases
• Maintain strong follow-up with potential customers.
• Build and maintain customer relationships.
• Meet monthly sales targets and contribute to business growth.
• Coordinate with operations and customer support teams for smooth orders processing
• Maintain records of leads, calls, and bookings. Address customer inquiries, complaints, and issues through various channels like phone, email, or in person.
• Relationship management: Develop and maintain positive, long-term relationships with key clients to ensure their satisfaction and loyalty.
• Data management: Maintain accurate and up-to-date records of all customer interactions and information in a customer database.
• Internal coordination: Collaborate with other departments to ensure customer needs are met and to enhance the overall customer experience.
• Feedback and analysis: Analyze customer feedback to identify trends and provide insights to management, which helps improve service quality and business strategies.
• Customer retention: Support and implement strategies to retain customers and encourage loyalty.

Requirements

• Any experience in any sales domain is deseriable but not mandatory
• Strong communication and persuasion skills.
• Basic computer knowledge (MS Office, CRM usage preferred).
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

Benefits

• Competitive salary + incentives
• Training and growth opportunities
• Friendly and supportive team
• Chance to grow within the online industry

Job Types: Full-time, Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person