Customer Care Executive

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Strong customer service skills.
• Ability to build positive relationships with patients.
• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

· Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region.

· Language Combination required: English with Guajarati / Marathi / Assamese / Bengali)

· Exceptional phone manner

· Patient centric and Excellent interpersonal and communication skills

· Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.

· Be a self-starter with attention to detail.

· Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

· Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

· Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

· 100% documentation

· Quality & AHT to be maintained as per process requirement

· Always be updated with the Process knowledge & daily updates

· Should take initiatives & be flexible for the changes.

Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹320,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus