Customer Care Executive

0 - 31 years

0 Lacs

Ernakulam

Posted:4 days ago| Platform: Apna logo

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Skills Required

support service chat communication resolve

Work Mode

Remote

Job Type

Full Time

Job Description

We are seeking a highly skilled and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. If you have excellent communication skills in Malayalam/Tamil and English, a passion for customer service, and a strong work ethic, we encourage you to apply. Key Responsibilities - Handle customer inquiries and resolve issues via phone, email, and chat - Provide accurate and timely solutions to customer complaints - Ensure customer satisfaction and provide excellent customer service - Collaborate with internal teams to resolve customer issues - Meet productivity and quality standards - Maintain accurate records of customer interactions Job Requirements - Fluency in Tamil/Malayalam and English - Excellent communication and problem-solving skills - Ability to work in a day shift environment - 12th pass or equivalent qualification - Prior customer service experience is an added advantage - Ability to work in a fast-paced environment and adapt to changing priorities

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