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Customer Support Executive

0 - 31 years

0 Lacs

Work From Home

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

support service resolve chat training development communication management crm software technology

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled and enthusiastic Customer Support Representative to join our team. As a Customer Support Representative, you will play a vital role in delivering exceptional customer service experiences to our Hindi /Kannada-speaking customers. Key Responsibilities - Handle customer inquiries and resolve issues via email, or chat English - Provide accurate and timely solutions to customer complaints and concerns - Utilize knowledge bases, FAQs, and other resources to resolve customer issues efficiently - Collaborate with internal teams to resolve complex customer issues - Meet and exceed performance targets, including first-call resolution and customer satisfaction - Participate in training and development programs to enhance skills and knowledge Requirements - Fluency in Hindi /Kannada languages (spoken and written) - High school diploma or equivalent required; degree preferred - Excellent communication, problem-solving, and analytical skills - Ability to work in a fast-paced environment and adapt to changing priorities - Familiarity with customer relationship management (CRM) software and technology

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Five Splash Infotech Pvt. Ltd

19 Jobs

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