Customer Care Executive - Escalations

Job Title: Customer Care Executive – Escalations

Location: Mohali
Department: Customer Service

Job Summary:
We are seeking a Customer Care Executive to handle escalations and clerical support within the customer service department. The role requires addressing escalated customer queries, maintaining records, and assisting with day-to-day documentation and coordination tasks.

Key Responsibilities:

• Handle escalated customer queries and complaints promptly and professionally.
• Coordinate with relevant departments to resolve customer issues effectively.
• Maintain records of escalations, follow-ups, and resolutions.
• Prepare and update reports, trackers, and customer databases.
• Manage clerical work such as filing, documentation, and data entry.
• Assist in drafting and sending official emails or communication to customers.
• Ensure customer satisfaction through timely responses and accurate information.
• Support the customer care team in administrative and operational tasks.

Requirements:

• Graduate in any discipline.
• 1–2 years of experience in customer service, preferably handling escalations.
• Good communication skills (verbal and written).
• Strong problem-solving and coordination abilities.
• Proficiency in MS Office (Word, Excel, Outlook).
• Attention to detail and ability to handle clerical/documentation work efficiently.

Salary Range: ₹20,000 – ₹25,000 (depending on experience)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹250,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person