Customer Care Executive

1 years

1 - 5 Lacs

Posted:2 weeks ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Undergraduate/Graduate Require for Various BPO Process (Chat-Voice)

Location Branches - Noida/Gurgoan/

Contact number- 8318747693

Job Role & Responsibilities

Key Responsibilities:

  • Customer Support: Respond to customer inquiries promptly via chat, providing accurate information about their concerns.
  • Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and provide effective solutions or escalate to appropriate departments as needed.
  • Product Knowledge: Maintain a thorough understanding of the company's insurance products and services to provide accurate and up-to-date information to customers.
  • Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and operational efficiency.
  • Compliance: Adhere to all regulatory guidelines, company policies, and procedures to ensure compliance in all customer interactions.
  • Team Collaboration: Work closely with team members and other departments to ensure seamless customer service and support.

Fresher's & Experience both can apply for this Job

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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