Customer Care Executive

Job Title-:Customer Care Executive(Voice & Non-Voice)

Work Location – Panchkula

! Looking for Immediate joiners !

This is a full-time on-site role for a Customer Support Executive located in Panchkula. As a Customer Support Executive, your day-to-day tasks will involve providing customer support, ensuring customer satisfaction, and delivering excellent customer service. Your main task is to make calls to the customers for order confirmation, for changing details if required by customers.

Qualifications

• Experience (0-2 Years)
• Freshers can apply
• Good English communication skill
• Good computer knowledge
• Customer Support and Customer Service skills
• Ability to deliver excellent customer service
• Good problem-solving and communication skills

Key Responsibilities:

• Make calls to customers to confirm orders/answer queries as required
• Managing calls, messages & emails and customer service inquiries
• Chat and Email coordination with customers
• Effective communication via mail/chat
• Protecting brand image and reputation in the market.
• Provide real-time support
• Escalating to relevant team(s) internally and/or externally
• Good communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Customer-centric attitude
• Qualification : Any Graduate can apply

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

• Day shift
• Morning shift

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person