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Jobs in Thiruvananthapuram, Kerala
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AZAD GROUP HOTELS
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Customer Care Executive

Customer Care Executive

AZAD GROUP HOTELS

1 years

2 Lacs

Thiruvananthapuram, Kerala

Posted:8 hours ago| Platform: SimplyHired logo

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Skills Required

CRM software Customer service English 12th Pass In-person Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

ResponsibilitiesCustomer Service Responsibilities list:

We are looking for Keralite (Male Candidiates Only)

Age above: 35 - 40

Job Timings: 12pm - 10 pm

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

Food provided

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language:

Hindi (Preferred)
English (Preferred)

Work Location: In person

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