Customer Care Executive

Job Description

Established in 2018, we, 11ZEROS , are an Ahmedabad-based E-commerce company. We are mainly focused in providing exclusive mobile accessories to the customers all around the world and have successfully served 1 Lac+ customers till now. Website URL : https://11zeros.com/ If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you. What you will be doing? (Your key responsibilities): Addressing customer queries, concerns, and complaints through various channels such as phone, email, live chat, or social media. Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution. Checking duplicate orders and making calls to customers for order confirmation. NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics. Follow-ups for delivery and maintaining RTO refunds. You are a pro at: Knowledge of all our products Handling Customers You ace the following powers: Accountability Flexibility Problem-Solving Being Result Oriented Being great at Relationship Building Float CV on [email protected] Job Types: Full-time, Permanent Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer service: 1 year (Required) Language: Hindi (Preferred) English (Required) Work Location: In person