Customer Billing Voice Associate

0 - 1 years

0 Lacs

Posted:2 weeks ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

We are looking for enthusiastic Customer Billing Voice Associates to join our US-based Telco process. You will handle inbound calls related to telecom billing, ensuring excellent customer service and issue resolution.

We are hiring for three locations: Hyderabad, Noida & Pune. You can apply to this post as this post is applicable for all three locations.

Key Responsibilities:

  • Answer inbound customer calls for billing-related queries.
  • Resolve billing issues, explain charges, and process adjustments.
  • Ensure customer satisfaction through effective communication.
  • Accurately document call details and actions taken.
  • Meet quality, productivity & compliance targets.

Eligibility:

Any Graduate / Undergraduate.

Experience:

  • U1: 6+ months in International BPO - Customer Service.
  • U2: 18+ months in International BPO - Billing / Semi-tech process.

Skills Required:

  • Excellent spoken English.
  • Strong billing knowledge (preferably telecom domain).
  • Customer service attitude.
  • Willingness to work night shifts (US shift timings).

Job Type: Full-time

Pay: ₹32,000.00 - ₹40,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Monday to Friday
  • US shift
  • Weekend availability

Ability to commute/relocate:

  • Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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