Customer Assistant - International

You are being offered a position as a Customer Assistant (Voice) in an International Process within the Banking & Financial Services sector. The ideal candidate for this role should have a minimum of 1 year of experience, possess excellent English language skills at a B2 quality level, and hold a graduate degree. The interview process will be conducted in a virtual mode. The salary for this position includes a 30% hike from your previous Cost to Company (CTC), with the upper limit set at 5.5 LPA. You will be required to work 5 days a week on US shifts, with Saturdays and Sundays off. The working hours will span 9 hours, including a one-hour break, and transportation will be provided to candidates residing within the boundary limits of Ambattur, Chennai. As a Customer Assistant, your responsibilities will involve addressing customer queries and grievances promptly and effectively. You should have a good understanding of the BFSI industry and be comfortable handling inbound/outbound calls and emails to assist international clients. Issue resolution, product knowledge, and proficiency in Customer Relationship Management (CRM) systems are crucial aspects of this role. Additionally, you will need to adapt your communication style to meet the cultural expectations of international customers. Interested candidates who are immediate joiners can reach out to HR - Blessy Charles at 7200585293. This is a full-time, permanent position with benefits such as Provident Fund, yearly bonus, and the opportunity for career growth. If you have experience in an International voice process and meet the qualifications outlined above, we encourage you to apply for this role.,