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Kotak Mahindra Bank
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Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit

Kotak Mahindra Bank

2 - 5 years

3 - 4 Lacs

ludhiana new delhi

Posted:2 hours ago| Platform:

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Skills Required

training sales compliance legal banking management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Portfolio Manager

Department
Kotak Mahindra Bank - Retails Assets
Reporting Relationship
Reporting to Location Collections Manager
Position Grade
M1 - M2

Monitoring and maintaining collection for the area.

Managing repossession.

Co-ordination with collection agency, repossession agent, sale of asset,

Legal formalities.

Graduate

Min 2 - 5 years of experience in collections.

Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

Monitor and maintain collection performance across the assigned portfolio. Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal. Liaise with collection agencies to ensure effective recovery strategies. Handle legal formalities related to collections and repossession in coordination with the legal department. Conduct field visits as required to support and supervise collection efforts. Train and guide the collections team to enhance performance and compliance. Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

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Kotak Mahindra Bank

Banking

Mumbai Maharashtra

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Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit