Customer Account Manager

The Customer Account Manager is responsible for leading growth opportunities through the stages of the selling cycle for Eaton Aerospace in India. You will be applying value selling and Eaton Business System (EBS) tools, with a focus on developing winning capture strategies and selling value. Your primary responsibilities will include managing existing customer relationships, developing new customers, appointing distributors or agents, and driving distributor/agent performance to achieve desirable business results. You will coordinate with Eaton resources across divisional lines to ensure a unified approach and response to customers. Keeping customers informed about Eaton's capabilities is essential. Additionally, you will identify, analyze, and assess major new business opportunities and coordinate activities across all Eaton divisions for targeted new business in both OEM and Aftermarket segments in India. Applying Eaton Business System (EBS) and value cycle tools in the new business capture processes will be a key aspect of your role. You will lead or support capture teams throughout the business capture process and work on developing proposals and presenting the Eaton value proposition to customers. Your focus will also be on retaining existing business, managing sales opportunities, and improving win rates and business cases. Maintaining customer relationships, developing Relationship Maps, and coordinating Executive level meetings are crucial tasks. You will aim to understand and enhance customer perception of Eaton Aerospace continually. Resolving momentum business issues raised by customers will be part of your responsibility to enhance customer satisfaction. Driving the performance of local distributors/agents, identifying new ones, analyzing market trends, and conducting Customer Needs Analysis are some of the key activities you will undertake. Supporting the strategic planning process through effective communication of customer needs and maintaining knowledge of the product line and competitors" products will also be essential. Qualifications: - BE in Mechanical/Electrical/Electronics - 15+ years of overall experience with 8-9 years in commercial/military aerospace sales and aftermarket experience preferred - Effective in a matrix management environment - Strong Business Acumen - Ability to develop and manage relationships at all levels - Technical knowledge of electrical/mechanical aerospace components - Strong presentation and written communication skills - Knowledge of Aerospace product portfolio, aftermarket business, and Indian Airline & Military market - Experience with Hindustan Aeronautics Limited and airline maintenance/aerospace OEM campaigns is preferred Skills: - Effective in a matrix management environment - Strong Business Acumen - Ability to develop and manage relationships - Strong Customer interface skills - Strong presentation and written communication skills - Broad understanding of Aerospace product portfolio and procurement processes,