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Accenture
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Custom Software Engineer

Custom Software Engineer

Accenture

2 - 5 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

architecture s3 queue management cloud solutions contact center solutions contact center sql server sql lambda technical support software solutions l1 support contact center technology cloud contact center agile aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Custom Software Engineer

Project Role Description :Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills :Cloud Contact Center Operations

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
SummaryAct as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Act as operations support for all Voice network related incidents or requests. Roles & Responsibilities

Maintenance administration of Genesys Cloud Contact Center services including edge devices administration and management.

Detailed understanding of the network connectivity and connectivity to the Genesys Cloud environment

Good understanding of Genesys cloud recording and storage solutions

Provide L3 / L4 support for operational activities including basic troubleshooting of associated services on cloud on AWS platform

Provide advanced technical support for Amazon Connect platform, including troubleshooting complex issues and implementing solutions Monitor, maintain, and optimize Contact Flows, Lambda functions, and Amazon Connect integrations Manage and resolve escalated incidents from L1 support team Configure and maintain IVR systems, call routing strategies, and queue management Perform root cause analysis for service disruptions and implement preventive measures Support and maintain integrations with other AWS services (Lambda, DynamoDB, S3, etc.) Professional & Technical
Skills:

Sound technical knowledge and hands-on experience on Genesys Cloud solutions.-Implementation and maintenance of the Genesys Cloud solutions.-Ability to solve complex technical issues within the Contact Center technology environment-Thorough knowledge and well versed with Genesys Cloud application-Strong understanding of Amazon Connect architecture and AWS ecosystem-Amazon Connect integration with other AWS services-Amazon Connect Contact Control Panel (CCP)-Hands-on experience on contact center solutions-Experience in implementing and managing complex contact center solutions.-Good understanding of procedures, application, and concepts within own subject area (and understanding them in the context of the business)-Team handling / people management, good communication skills.

Good understanding of procedures, application and concepts within own subject area.-Knowledge in the following technical areas:CTI, PBX/ACD, WEB/Internet, MS Windows, SQL server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD, Cloud platforms
Additional Information

Good to have CCNA and any Cloud Certification

Bachelor's degree in engineering preferred.
Qualification 15 years full time education

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Custom Software Engineer