CSR - Customer Service Representative

Client Relationship & Enquiry Coordinator ( VELMARS & DYOFITX ) Purpose of the Role: To maintain seamless coordination between incoming leads and current customers by managing enquiries, follow-ups, session scheduling, and feedback collection — ensuring a high-conversion, high-retention client experience. Key Responsibilities: 1. Lead Handling & Conversion Record and track all leads from WhatsApp, walk-ins, Google, Instagram, referrals Call and message new leads within 1 hour of enquiry Explain available programs (Therapy, DYOFITX, Fertility, Pain Relief, etc.) Schedule free trials or paid assessments Coordinate with the concerned therapist/trainer for consultations 2. Client Coordination & Follow-Up Maintain client appointment calendar (therapy & training) Send reminders for upcoming sessions and follow-ups Track package completions and renewals Ensure reviews/feedback are collected post sessions (Google/WhatsApp) 3. Documentation & Reporting Update lead status in Excel or CRM daily (New, In Progress, Converted, Lost) Maintain attendance logs and session tracking Report daily/weekly lead summary to Manager 4. Communication Management Handle incoming WhatsApp and call enquiries professionally Share customized welcome messages, payment links, Google review links, etc. Answer FAQs related to services, packages, location, and pricing 5. Support for Marketing & Community Engagement Assist in broadcasting messages for transformation challenges, events, workshops Keep client database segmented by goal (Pain Relief, Fertility, Fitness, etc.) Send birthday/anniversary wishes and milestone achievements Required Skills: Strong communication (English + Tamil) WhatsApp Business & Excel proficiency Basic understanding of wellness, therapy, and fitness services Friendly, calm, and result-oriented personality Full-time | 6 days/week | 9:00 AM – 6:00 PM (adjustable based on clinic hours) Reporting To: Clinic Director / Wellness Head (Dr. Mareeswaran or Keerthana) Job Types: Full-time, Permanent, Fresher, Internship Contract length: 24 months Pay: ₹9,458.13 - ₹18,000.00 per month Benefits: Food provided Health insurance Paid sick time Schedule: Day shift Fixed shift Morning shift Weekend availability Supplemental Pay: Commission pay Performance bonus Language: English (Required) Hindi, Malayalam, telugu, Kannada (Required) Work Location: In person