CSM/KAM Intern - SMB

The Customer Success team at LeadSquared plays a crucial role in ensuring the future success of the company. We are seeking individuals who are passionate about delighting customers, ensuring their success, and empathizing with their challenges. As a part of this team, your responsibilities will include managing a significant portfolio of customers individually. You will collaborate closely with stakeholders in each customer account to understand their workflow processes and business obstacles. By creating a Business Requirements document and project plan, you will oversee the successful implementation and configuration of LeadSquared's product suite for each customer. In this role, you will be tasked with prioritizing accounts based on various factors such as outstanding issues, growth potential, strategic value, and renewal timelines. Developing a tailored strategy for each account that outlines critical success factors, measurable milestones, potential obstacles, and recommended actions will be a key aspect of your responsibilities. To excel in this position, you should hold a Bachelor's Degree or possess equivalent work experience in the software industry. Extensive experience in technical account management and customer engagement is essential. Hands-on experience with implementing business applications is a must. Strong written and verbal communication skills are required, along with a proven track record of working with senior executives within customer accounts. If you are someone who thrives on ensuring customer success, fostering strong relationships, and collaborating with internal teams for the benefit of customers, we welcome you to join our dynamic Customer Success team at LeadSquared.,