CSE (Customer Service Executive)

Job Description

Customer service executive 1. Manage large amounts of incoming & outgoing phone calls. 2. Identify and assess customers’ needs to achieve satisfaction and keep a continuous follow-up with the patients. 3. Build sustainable relationships and trust with patients' accounts through open and interactive communication. 4. Provide accurate, valid, and complete information about the HUMRAHI program. 5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 6. Keep records of customer interactions & file documents 7. Making the patient go through the HUMRAHI journey and coordinate with the dispatch team for the timely dispatch of medicine & other goods. 8. Taking appointments from the patients regarding multiple services 9. Handling callbacks and chats through the chatbot 10. Coordination with the team members in the verification of the patients for HUMRAHI program 11. To ensure proper ADER (Adverse Drug Event Reporting) Reporting as per guidelines/norm 12. To ensure Product compliant is handled as per defined SOP 13. Patient feedback. 14. All necessary training regarding the program & CRM shall be provided. Qualifications: graduation Experience: 0-2 years of experience of tele calling & tele marketing Experience on working on a CRM Data entry Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Fixed shift Application Question(s): Does your highest qualification in Science OR Pharma? Can you join immediately? What is your current and expected CTC ? Education: Bachelor's (Required) Experience: Customer relationship executive: 1 year (Required) Language: English (Required) Location: Santa Cruz, Maharashtra (Required) Work Location: In person Application Deadline: 16/06/2025 Expected Start Date: 13/06/2025