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Home
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Jobs in Mumbai, Maharashtra
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Tech Mahindra
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CSA (Customer Service Associate)

CSA (Customer Service Associate)

Tech Mahindra

0 years

2 - 4 Lacs

Mumbai, Maharashtra

Posted:1 day ago| Platform: SimplyHired logo

Apply

Skills Required

Customer service English Computer skills Typing In-person Communication skills Office experience

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer inquiries and complaints via phone.
Provide accurate, valid, and complete information using the right tools and resources
Resolve customer issues promptly and professionally
Maintain records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Collaborate with team members and escalate issues when necessary

Requirements:

Excellent verbal and written communication skills in English
Strong problem-solving and interpersonal skills
Ability to work in rotational night shifts, including weekends and holidays
Basic computer knowledge and typing skills
Positive attitude and willingness to learn
Minimum qualification: HSC

What We Offer:

Competitive salary and performance-based incentives
Paid training and continuous learning opportunities
Friendly and inclusive work culture
Career growth and internal mobility
Transportation allowance or cab facility for night shifts (if applicable)

FRESHERS ARE WELCOMED

If interested drop your CV on [email protected] or call on 9769547424

Job Types: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Life insurance
Provident Fund

Language:

English (Preferred)
Hindi (Preferred)

Work Location: In person

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