CS ( Jaipur)

Role Overview: As a Customer Service Representative, your main responsibility will be to assist customers by answering inquiries, resolving complaints, and providing information about products or services through various communication channels such as phone, email, or chat. Your primary goal will be to ensure customer satisfaction and maintain a positive experience throughout all interactions. Key Responsibilities: - Handle customer interactions: You will be expected to respond to customer inquiries and complaints using phone, email, chat, or social media platforms. - Provide information: Answer questions regarding products, services, and company policies to assist customers effectively. - Resolve issues: Address and resolve customer concerns in a timely and professional manner, including processing orders, returns, and refunds. - Maintain records: Keep accurate and detailed logs of customer interactions, feedback, and account information for future reference. - Escalate problems: Identify and escalate complex issues or complaints to the appropriate internal teams for prompt resolution. - Track metrics: Monitor customer service metrics and key performance indicators (KPIs) to recognize trends and areas for improvement. - Handle reviews: Respond to customer reviews on different platforms to manage and uphold the company's brand reputation effectively. Qualifications Required: - Communication: You should possess strong verbal and written communication skills with the ability to demonstrate empathy and maintain a professional demeanor. - Problem-solving: Ability to analyze issues and provide appropriate solutions to meet customer needs effectively. - Technical proficiency: Basic computer and software skills are necessary, including experience with customer service software and MS Office applications. - Time management: Excellent organizational and multitasking abilities are essential to handle a high volume of inquiries efficiently. - Adaptability: Capable of working in a fast-paced environment and adjusting to changing customer requirements. - Experience: Previous experience in customer service or call center roles is often preferred. - Education: A high school diploma or equivalent is typically required, while a bachelor's degree may be preferred for this position.,