CRT

1. Customer Handling & Satisfaction

• Greet and interact with customers professionally.
• Understand customer complaints and record them clearly.
• Ensure customers feel informed and valued throughout the service process.
• Achieve a high Customer Satisfaction Index (CSI) score.

2. Job Card Preparation & Documentation

• Prepare accurate job cards with customer concerns.
• Explain service estimates, job details, and timelines.
• Maintain proper records of service history and follow-up actions.

3. Service Follow-Up

• Update customers about service status.
• Follow up after delivery to confirm satisfaction.
• Contact customers for periodic maintenance reminders.

4. Complaint Resolution

• Handle complaints politely and resolve them quickly.
• Coordinate with workshop technicians for technical issues.
• Escalate bigger issues to Service Manager when required.

5. Coordination with Service Team

• Communicate customer concerns to technicians clearly.
• Ensure promised delivery time is met.
• Check final quality before delivering the vehicle.

6. Upselling & Value-Added Services

• Inform customers about recommended services.
• Promote AMC (Annual Maintenance Contract), extended warranty, and accessories (appropriately and ethically).

7. Vehicle Delivery Process

• Explain the work done after service.
• Ensure billing accuracy.
• Take customer signature, feedback, and CSI input.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person