CRM Support Analyst (MS Dynamics)

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology At Phenomenex, one of Danaher's 15+ operating companies, our work saves lives and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Phenomenex, a global technology leader founded nearly 40 years ago, is committed to developing novel analytical chemistry solutions. These solutions solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like food, water, shampoo, and even cold medication. Join us in accelerating the discovery, development, and delivery of solutions that safeguard and improve human health. As a CRM Support Analyst at Phenomenex, you will be responsible for providing support to end users, designing and implementing views and dashboards, and replicating user experiences to investigate bugs and provide insights to the development team. Reporting to the Sales Operations Manager-CRM and part of the Global Sales Operations-Commercial team, this role offers full remote work flexibility. In this role, you will have the opportunity to: - Handle complex issues such as data inconsistencies, system errors, and advanced configuration problems, collaborating with the technical team to identify root causes and implement solutions. - Replicate user concerns in the CRM system, conduct testing to identify and document bugs, and ensure resolved issues do not reoccur. - Design and implement user-friendly and visually appealing dashboards that provide real-time insights into key performance indicators (KPIs) and other critical metrics. - Utilize advanced Excel skills, including pivot tables and VLOOKUP, to analyze CRM data, generate insights, and develop custom reports and data visualizations. - Conduct training sessions for CRM users, create and maintain comprehensive documentation (e.g., user guides, FAQs), and ensure all documentation is up-to-date and easily accessible. The essential requirements of the job include: - A bachelor's BSc degree or equivalent, preferably with a scientific background. - At least 2 years of experience using CRM systems, with a strong understanding of data structures. - Address and resolve basic user issues, data analysis, Excel skills, communication, and organizational abilities. Phenomenex offers comprehensive and competitive benefit programs, adding value to our lives beyond the job. We believe in designing a better, more sustainable workforce and offer remote working arrangements for eligible roles. Join our winning team today to accelerate the real-life impact of tomorrow's science and technology. Explore the flexibility and challenge that working for Phenomenex can provide. Visit www.danaher.com for more information.,