CRM Manager-Home Loan

We are seeking a proactive and experienced CRM Manager – Home Loan to manage customer relationships, loan processing, and after-sales service for our real estate projects. The ideal candidate will have a background in financial documentation and customer servicing related to home loans and property sales.

Key Responsibilities:

• Act as a liaison between clients, banks, and internal departments for home loan processing.
• Guide customers through the entire home loan documentation process.
• Coordinate with multiple banks/NBFCs for loan approvals, disbursement tracking, and sanction letters.
• Ensure timely execution of customer agreements, demand letters, and receipts.
• Maintain customer database and communication for project updates, payment schedules, and other queries.
• Provide post-sales support and handle customer grievances professionally.
• Prepare and maintain MIS reports related to CRM and loan progress.

Required Skills:

• Strong knowledge of home loan processes, documentation, and real estate customer service.
• Excellent communication and interpersonal skills.
• Proficient in MS Office (especially Excel), CRM tools, and documentation software.
• Ability to multitask and handle client queries with professionalism and empathy.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Experience:

• CRM: 5 years (Preferred)
• Real estate: 5 years (Preferred)

Location:

• Zirakpur, Punjab (Preferred)

Work Location: In person