CRM Manager (Female)

• Customer Relationship Management: Building and maintaining strong relationships with existing and potential customers by understanding their needs and providing solutions.
• Data Management: Ensuring the accuracy, consistency, and upkeep of customer data within the CRM system.
• Customer Experience Improvement: Analyzing customer feedback and data to identify patterns and insights, then implementing strategies to improve the overall customer experience.
• Customer Communication: Acting as a liaison, managing communications, and keeping customers informed through various channels.
• Data Analysis and Reporting: Monitoring customer satisfaction, identifying churn reduction opportunities, and providing reports on campaign performance to management.
• Cross-Departmental Collaboration: Working closely with sales, marketing, and other departments to ensure a seamless and consistent customer experience.
• CRM System Management: Administering and optimizing the CRM software itself, ensuring its reliability and functionality to meet user needs.
• Customer Retention: CRM roles are crucial for retaining customers, which is often more cost-effective than acquiring new ones.
• Business Growth: By fostering positive customer relationships and identifying new revenue streams, CRM professionals directly contribute to business growth.
• Enhanced Brand Reputation: Maintaining a positive brand image through excellent customer service is a key outcome of effective CRM strategies.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person