CRM Executive

As a Telecaller/CRM Executive at TYA, you will be responsible for handling inbound and outbound calls with professionalism and empathy. You will connect with prospective and existing clients to explain products/services, resolve queries, and build strong relationships. It will be your duty to maintain and update client information in CRM systems, follow up with leads, track call outcomes, and support the sales/operations team in achieving targets. You must ensure timely resolution of customer issues by coordinating with internal teams while maintaining high levels of call quality and adherence to communication protocols. Key Responsibilities: - Handle inbound and outbound calls with professionalism and empathy - Connect with prospective and existing clients to explain products/services, resolve queries, and build strong relationships - Maintain and update client information in CRM systems - Follow up with leads, track call outcomes, and support the sales/operations team in achieving targets - Ensure timely resolution of customer issues by coordinating with internal teams - Maintain high levels of call quality and adherence to communication protocols Qualifications Required: - 1-4 years of experience in Telecalling / Customer Service / CRM roles, preferably from a Call Centre / BPO background - Education: PUC/Graduate in any discipline If you join TYA, you will be offered a stable and long-term career opportunity with TYA Group companies. You will receive structured training and mentoring to build strong professional skills, exposure to modern CRM tools, customer engagement, and process automation. You will be a part of a collaborative and growth-oriented work culture, and enjoy a competitive salary with attractive performance-based incentives. TYA provides clear career progression paths within the organization. If you believe you are the right fit for this role, please share your CV with us at hr@tyagroup.co.in with the subject line: Application for Telecaller/CRM Executive [Your Name],