CRM - Executive

Job Title: CRM Executive – Residential Projects
Department: Customer Relationship Management
Location: Chennai
Reports To: CRM Manager / Sales Head
Experience: 2–6 years (Real Estate – Residential segment preferred)

Job Summary:

We are seeking a dedicated and detail-oriented CRM Executive to manage end-to-end customer relationship processes for residential projects. The ideal candidate will be responsible for maintaining excellent customer satisfaction post-booking, ensuring timely coordination for documentation, payments, possession, and addressing customer queries with professionalism.

Key Responsibilities:

• Act as the primary point of contact for customers post-booking until handover.
• Ensure accurate documentation and verification for booking, agreements, registration, and possession.
• Track customer payments, send timely reminders, and coordinate with the finance team for receivables.
• Coordinate site visits, handover schedules, and snag list resolutions.
• Maintain updated records in the CRM software and generate periodic status reports.
• Handle and resolve customer complaints, queries, and grievances in a timely and courteous manner.
• Liaise with internal departments such as Sales, Legal, Projects, and Finance to ensure smooth operations.
• Share regular project updates, construction progress, and milestone communications with customers.
• Assist in organizing customer engagement events and feedback collection post-handover.
• Ensure adherence to RERA guidelines in all customer-facing activities.

Desired Candidate Profile:

• Graduate in Business Administration / Marketing / Real Estate or equivalent.
• Minimum 2 years of experience in CRM/customer service roles in residential real estate.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person