CRM Executive - Female

Job Description:

We are seeking a smart, confident, and customer-focused CRM Executive to manage client interactions and ensure a smooth post-sales experience. The ideal candidate should have prior experience in the Real Estate industry and a solid understanding of the property leasing/buying process. The role demands strong communication, coordination, and follow-up skills.

Key Responsibilities:

• Serve as the primary point of contact for clients after deal closure.
• Manage and maintain client records, follow-up schedules, and communication logs in CRM software.
• Coordinate with sales, legal, operations, and documentation teams to ensure smooth leasing/transaction processes.
• Address client inquiries, resolve concerns, and ensure high customer satisfaction.
• Maintain regular follow-up with clients regarding property visits, documentation, agreements, payments, etc.
• Prepare and share reports on client status, pending documentation, and feedback.
• Assist in coordinating property handovers, key collections, and final inspections.
• Support in post-sales services and relationship management initiatives.

Key Requirements:

• Graduate in any discipline (BBA, B.Com, or Real Estate certification is a plus).
• 1–3 years of CRM or client servicing experience in Real Estate, Property Management, or related sectors is a plus.
• Strong command over written and verbal communication (English preferred).
• Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is an advantage.
• Excellent interpersonal skills and client-handling experience.
• Ability to multitask, stay organized, and work under timelines.
• A professional, customer-first attitude with problem-solving ability.

Job Type: Full-time

Work Location: In person