CRM Engineering Manager

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CRM Engineering Manager

PHP

Key Responsibilities

• Build and Lead, mentor, and grow a high-performing CRM engineering team of backend / frontend engineers to deliver reliable, secure, and scalable features.
• Define and drive career growth paths, continuous learning, and skill enhancement initiatives within the CRM team.
• Champion a culture of innovation, collaboration, and ownership across the engineering function.
• Own end-to-end technical delivery of CRM modules, customizations, workflows, and integrations.
• Ensure adherence to code quality standards, object-oriented design principles, and secure coding practices (OWASP compliance).
• Collaborate with Product Managers, Customer Success, UI/UX designers, QA, and DevOps to drive smooth, high-quality releases.
• Manage system upgrades, deployments, and performance optimization across CRM environments.
• Oversee data modeling, schema optimization, and query performance in MySQL for large-scale, multi-tenant environments.
• Implement and manage internationalization (i18n) and localization (l10n) capabilities to support global markets.
• Drive CI/CD practices, conduct code reviews, and maintain version control best practices.
• Partner with the Security and Cloud Infrastructure teams to ensure compliance with data protection, privacy, and ISO/IEC 27001 standards.
• Manage sprint planning, estimation, and retrospectives within Scrum & Agile frameworks.
• Evaluate, adopt, and implement emerging CRM technologies and tools to enhance platform efficiency and user experience.
• Drive automation and AI-driven CRM enhancements, including predictive analytics and intelligent workflows.
• Act as a bridge between the CRM engineering function and business stakeholders to ensure technical alignment with customer engagement objectives.
• Communicate progress, risks, and dependencies effectively to senior leadership and product teams.

Required Technical Skills

• PHP with Symfony (preferred) or Laravel framework
• Exposure to front-end frameworks (React)
• MySQL (strong RDBMS fundamentals, query tuning, and schema design)
• Strong knowledge of OOP, MVC, REST APIs, and modular design
• Git, GitLab CI/CD, or Jenkins
• Hands-on experience implementing secure coding practices and mitigating vulnerabilities
• Experience in i18n and l10n implementations in SaaS products
• Hands-on experience in developing integrations using REST APIs, microservices.
• Proven track record in delivering high-scale SaaS Enterprise solutions and managing complex integrations with ERP, Marketing, and Support systems.
• Strong leadership, analytical, and communication skills with the ability to drive consensus across technical and non-technical teams.

Desired/Preferred Skills

• Exposure to front-end frameworks (React)
• Exposure to data warehousing, analytics, or customer data platforms (CDPs).
• Strong expertise in one or more CRM platforms preferred.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent technical discipline.
• 15+ years of experience in software engineering, including 5+ years in an engineering management role
• Proven track record of building and scaling enterprise-grade CRM or SaaS applications
• Excellent communication and leadership skills with a passion for mentoring teams

Why Join Us

• Be part of a team building a world-class Enterprise SaaS product.
• Work on cutting-edge technology in a secure, cloud-hosted (AWS) environment.
• Culture that values innovation, ownership, and continuous learning.