CRM

As a Customer Relations Manager (CRM) in our organization, you will play a crucial role in providing exceptional customer service to all business units concerning facility-related issues. Your primary responsibilities will include addressing incoming service requests through various communication channels such as phone, chat, email, and online platforms. You will be responsible for generating and dispatching service request work orders to vendors, ensuring timely completion. Furthermore, your role will involve responding to customer inquiries and concerns promptly. You will follow up with customers to guarantee their satisfaction and update necessary systems like the Computer Maintenance Management System, customer service database, and spreadsheets with relevant service information. Additionally, you will be in charge of reaching out to customers for additional details and effectively communicating the resolution or progress of any complaints they may have. As part of your responsibilities, you will also be required to run, review, and distribute various reports as needed. Moreover, providing informal assistance such as technical guidance or training to your colleagues will be a vital aspect of your role. The ideal candidate for this position should possess excellent communication skills and have prior experience in Residential management. If you are a proactive and customer-oriented individual with a passion for delivering top-notch service, we invite you to apply for this exciting opportunity.,