CRM and Sales Operations Coordinator

We are looking for a detail-oriented and organized individual to handle a variety of tasks related to CRM management, sales order processing, and coordination between the sales and purchase teams. The responsibilities include, but are not limited to:

Lead Management: Add and modify leads in ZOHO CRM, ensuring all lead information is accurate and up-to-date.

Quotation Management: Enter quotes into ZOHO CRM based on the quoted values from leads and share these quotations with customers and the sales team.

Purchase Coordination: Work closely with the purchase team to manage products that are not available (NA) and ensure timely updates are provided.

Sales Order and Invoice Processing:

• Enter sales orders into the system.
• Enter sales invoices into Tally and ensure they match the order details.

Reporting: Process lead entries in CRM daily and provide management with reports as needed.

Sample Request Management: Oversee the management of sample requests through the portal, ensuring efficient handling and communication.

Order Management: Regularly review the pending orders list on a weekly basis, follow up on back orders, and communicate updates to customers and the sales team.

Communication: Provide quotations, availability details, and COA (Certificate of Analysis) to both customers and the sales team.

Required Skills and Qualifications:

• Proficiency in ZOHO CRM and Tally
• Strong organizational and communication skills
• Attention to detail and the ability to manage multiple tasks efficiently
• Ability to work collaboratively with cross-functional teams (Sales, Purchase, etc.)
• Experience with sales order processing and invoicing is a plus

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• What is your current CTC in Lacs per annum?
• What is your expected CTC in Lacs per annum?

Experience:

• • Sales Order and Invoice Processing: 2 years (Required)
• ZOHO CRM and Tally: 2 years (Required)
• Sample Request Management: 2 years (Required)

Work Location: In person