Crew Captain

Role & responsibilities

Work related information:

24x7 service

Role Overview:

As a Captain within company's premium personal assistance service CREW you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and youll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination. This is a customer-facing role with a focus on high ownership, creativity, and operational excellence. Youll act as the single point of contact for the assigned category of service, from request intake to final execution.

Key Responsibilities:

• Handle user requests from intake to fulfillment within your assigned service desk (Dining and Experiences, Travel, Event Planning, Govt/ Official process guidance, and Home Service assistance).
• Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
• Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
• Customize solutions based on client preferences and context.
• Track request status, vendor performance, and user satisfaction metrics.
• Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Background for Hiring:

College graduates (MBA, BBA, B.Com, B.Tech, etc.)

2–5 years of experience in one of the listed verticals.

Background in event planning, travel itinerary designing, visa assistance, restaurant onboarding & partnerships, and handling social media for food brands

Excellent communication and coordination skills.

Ability to follow SOPs while thinking creatively for premium service delivery.

Strong vendor interaction or planning background.

Punctuality in working from the office.

Details:

5 days -WFO- Rotational Shift