Credit Controller

Must known language: Spanish or Portuguese

ROLE DESCRIPTION SUMMARY

The Credit and Collections Controller is responsible for managing outstanding customer receivables, ensuring timely payments, reconciling accounts, resolving any issues related to collections and escalating to onshore C&C team as necessary. Guided by the companys credit policy and procedures, this position is key to maintaining compliance while reducing overdue balances and minimizing credit risk and bad debt costs. The role requires a balance of effective debt recovery strategies (incl. payment plans, legal action, collection agencies), credit risk assessment, and fostering positive relationships with customers and internal teams.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Proactively chase overdue payments through phone calls, emails, and written communication to ensure timely customer payments.
• Reconcile accounts receivable and manage customer accounts to maintain accurate records.
• Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information in line with policy, audit and SOX requirements.
• Resolve customer inquiries and disputes related to payments and agree and monitor payment plans or repayment terms for outstanding debts.
• Monitor debtor days, analyzing overdue accounts, and recommend actions, such as suspending service, escalating to Red Flag meeting for further follow-up by on-shore C&C team.
• Support on-shore C&C team providing account information, customer history, support in reconciliation, dispute resolution and debt recovery negotiations.
• In case of terminated customers, make recommendation for further steps to recover debt and prepare files for initiating legal proceedings or collection agent hand-over as required.
• Prepare and analyze aged debt reports and provide forecasts of expected cash inflows to management for financial planning.
• Build and maintain strong relationships with sales, customers & relevant stakeholders while enforcing SES Credit & Collection policy.

COMPETENCIES

• Exceptional communication abilities and interpersonal skills (oral and written), with the capacity to build strong relationships and engage effectively with diverse stakeholders.
• Self-motivated and highly organized, with the ability to manage and prioritize multiple tasks effectively in a fast-paced environment.
• Proven ability to work effectively within a multi-cultural team and adapt to different work styles and environments.
• Strong customer service skills, paired with a positive, professional attitude and a commitment to delivering excellent results.
• Ability to complete tasks promptly, accurately, and with a strong focus on customer needs and satisfaction.
• Proactive mindset, taking the initiative to identify opportunities and solve problems independently.

QUALIFICATIONS & EXPERIENCE

• Bachelors degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 7+ years of experience in credit and collections, accounts receivable, or a similar role, preferably in a global or multi-regional environment.
• Proven track record of reducing overdue balances and improving DSO.
• Proficiency in credit management tools, ERP systems (e.g., SAP S4 HANA , Oracle), and CRM systems (Microsoft D365, Salesforce).
• Expertise in Power BI tool & Advanced Excel Macros is considered an advantage.
• Fluency in English , with strong preference for candidates also fluent in Spanish.