Credit & Collections Analyst

The Credit & Collections Analyst is responsible for supporting collection activities. The role involves managing past-due follow-ups, reviewing collection history, researching and updating contact information, performing administrative tasks, handling invoice delivery, and assisting with dispute/problem resolution. The candidate must be comfortable working with ERP systems simultaneously and handling all communication professionally via email.

Role & responsibilities

• Review customer collection history and document findings (20%).

• Research and update customer contact information (10%).

• Follow up on past-due balances through email communication (30%).

• Accurately document disputes/problems in the Get Paid system (40%).

• Assist the overall Collections team with special projects and administrative tasks.
• Escalate complex cases to senior analysts as required.

Preferred candidate profile

• 24 years of experience in collections, accounts receivable, or similar roles.

• Strong written and verbal English communication skills.

• Ability to work on multiple ERP systems simultaneously.

• Ability to work independently and collaboratively with the team.