Credit Card Disputes Process

As an Ops Support Specialist 5 at Citi, your role involves providing operations support services such as record/documentation maintenance, account maintenance, and serving as a liaison between various stakeholders. Your objective is to offer day-to-day operations support aligned with Citi's infrastructure and processes. Key Responsibilities: - Resolve customer inquiries and manage escalated issues while delivering efficient customer service - Identify opportunities for value-added products and services within the framework of relevant laws and regulations - Communicate with management on productivity, quality, and MIS indicators, and provide necessary support to business areas - Facilitate training sessions and provide assistance within the department as required - Support a wide range of products and services, participating in Lean and process improvement projects - Resolve complex problems following best practices and escalate when necessary - Assess risks in business decisions, ensuring compliance with laws and regulations, and upholding ethical standards Qualifications: - 2-4 years of relevant experience - Proficiency in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work independently and problem-solve effectively - Willingness to work occasional weekends for support purposes - Working knowledge of Pega and/or G36 functionality, CoB testing, and Trust Receipts - Demonstrated analytical and mathematical skills - Strong written and verbal communication skills Education: - High School diploma or equivalent This job description outlines the primary responsibilities and qualifications for the Ops Support Specialist 5 role at Citi. As an entry-level position, you will play a crucial role in providing operational support and ensuring compliance with company standards.,