CRE Position in Ather Showroom for Nagpur Location

Greetings from Skillab.in !!

Glad to recommend you as CRE at Ather Showroom

Job Title: CRE in ( two wheeler Showroom )

Experience Required: Minimum 1–4 Two Wheeler showroom

Location :- Nagpur

Key Responsibilities:

• Welcome and assist customers at the showroom/service reception.
• Handle inbound and outbound calls for customer queries, service reminders, and feedback.
• Conduct follow-up calls after sales and service to ensure customer satisfaction.
• Maintain customer database, update service schedules, and ensure timely reminders.
• Resolve customer complaints promptly and escalate unresolved issues to higher authorities.
• Promote AMC (Annual Maintenance Contracts), extended warranty, and other value-added services.
• Coordinate between sales, service, and finance teams for smooth customer experience.
• Prepare daily/weekly reports on customer feedback and follow-up activities.
• Support promotional campaigns, events, and customer engagement programs.
• Ensure high levels of customer retention and loyalty.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Customer service orientation with problem-solving ability.
• Pleasant personality with a professional attitude.
• Ability to handle pressure and multiple tasks efficiently.
• Basic computer knowledge (MS Office, CRM/DMS software).

Qualifications & Experience:

• Graduate/HSC in any discipline.
• 1–4 years of experience in customer service/CRM role (automobile industry preferred).
• Freshers with good communication skills may also apply.

Compensation & Benefits:

• Fixed salary + incentives based on customer satisfaction and retention.
• Additional benefits as per company policy.

Thanks & Regards

Shruti Ganagrde

Skillab.in

Job Types: Full-time, Permanent

Pay: ₹5,000.00 - ₹30,000.00 per month

Work Location: In person