Coustomer care executive

Customer support executives ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsible for providing assistance, resolving issues and addressing customer inquiries to ensure a seamless and satisfying customer experience.

The primary role of customer support executives is to serve as the first point of contact for customers, addressing their concerns, providing information and facilitating resolutions promptly and efficiently. They use their communication and problem-solving skills to navigate customer issues and can offer assistance through phone, email, chat or other systems.

Customer care support executives are called customer service representatives or customer care executives. These professionals play a crucial role in ensuring customers receive exceptional service, which is vital for building long-term relationships, fostering business growth, and maximising customer retention. In India’s dynamic business environment, where customer satisfaction is paramount, customer support executives are essential for companies due to the diverse market and the need for catering to unique customer demands.

Customer support executives may seem similar to technical support executives. But they vary in their responsibilities. The former troubleshoots customer issues, answers questions and provides helpful advice, while the latter offers exclusive technical knowledge and support to customers regarding specific problems with hardware or software.

Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person

Speak with the employer
+91 9746601535