Counsellor

Role Overview: As an Education Counsellor at IDP, your main purpose is to provide exceptional counselling services to assist international students in finding the institution that aligns with their learning and career goals. This includes offering guidance on study opportunities, the local education system, culture, and geographic region. Your role also involves helping students with application documentation, facilitating enrolments, and promoting IDP products and services to support students in achieving their aspirations. Key Responsibilities: - Drive the achievement of pipeline goals, customer satisfaction, and advocacy targets by promoting essential products and services to students. - Manage and maintain leads and successful applications, seek referral opportunities, participate in event and lead generating activities, and ensure database maintenance. - Deliver outstanding customer service to students, their families, and education providers throughout the process. - Engage in planning activities to enhance student engagement, provide clear information about admissions processes and qualification options, and regularly interact with students and education providers. Qualifications Required: - Prior experience in a sales or customer service driven environment with a proven track record of meeting individual and team targets. - Strong understanding of the education sector and experience in placing students into VET and universities, including knowledge of immigration requirements and processes. - Relevant tertiary qualifications and/or previous work experience as an Education Counsellor or in a similar role. - Excellent stakeholder management and communication skills, with fluency in English both verbally and in writing. Learn more about IDP and their global education services at www.careers.idp.com Role Overview: As an Education Counsellor at IDP, your main purpose is to provide exceptional counselling services to assist international students in finding the institution that aligns with their learning and career goals. This includes offering guidance on study opportunities, the local education system, culture, and geographic region. Your role also involves helping students with application documentation, facilitating enrolments, and promoting IDP products and services to support students in achieving their aspirations. Key Responsibilities: - Drive the achievement of pipeline goals, customer satisfaction, and advocacy targets by promoting essential products and services to students. - Manage and maintain leads and successful applications, seek referral opportunities, participate in event and lead generating activities, and ensure database maintenance. - Deliver outstanding customer service to students, their families, and education providers throughout the process. - Engage in planning activities to enhance student engagement, provide clear information about admissions processes and qualification options, and regularly interact with students and education providers. Qualifications Required: - Prior experience in a sales or customer service driven environment with a proven track record of meeting individual and team targets. - Strong understanding of the education sector and experience in placing students into VET and universities, including knowledge of immigration requirements and processes. - Relevant tertiary qualifications and/or previous work experience as an Education Counsellor or in a similar role. - Excellent stakeholder management and communication skills, with fluency in English both verbally and in writing. Learn more about IDP and their global education services at www.careers.idp.com