Job
Description
Vice President, Food and Hospitality Services Manager, Pune At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We are seeking a future team member for the role of Vice President, Food and Hospitality Services Manager - Corporate Services - This role is in Pune, MH – Hybrid, who is responsible for the management and operations of the Global Corporate Services Division (GCSD) commodities pertaining to: Driving GCSD strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally. Ensure operational alignment with global commodity strategy and initiatives while guaranteeing compliance with company policies, process, and governance. Actively create an inclusive collaborative team culture, that promotes employee success and keeps the team focused on priorities and key results. Empowers the team to make decisions and doesn't micromanage while encouraging new ideas and innovative solutions. In this role, you’ll make an impact in the following ways: Role Responsibilities: Provide onsite support for all Global Corporate Services division (GCSD) entities – Food & Hospitality Services. Responsible for food service operations for Pune region, including Executive Dining, Corporate Cafeterias, Micro Marts, Vending & Pantries, currently managed by Compass. Responsible for Conference Services, Hospitality & Reception Services, currently managed by Compass. Responsible for on-site Fitness Center Services managed by Exos. Deliver high quality, cost-efficient and internal client-focused services with the consistent directive to embed continuous improvements. Vendor relationship manager for Food, Hospitality, Conference, Reception, and Fitness Center Services Analyze current operational processes and performance, recommending solutions for improvement when necessary. Support RFQ, RFI and RFP efforts across India locations to drive profitability and improve internal client experience. Capture and coordinate issues and concerns that impact on our key stakeholders. Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved. Serve as an escalation point for internal clients. Develop, monitor, implement initiatives and projects to establish, maintain or improve the quality, effectiveness, and satisfaction of Food & Beverage vendor service level. Develop and evaluate feasibility of new services or enhancements to existing services. Vendor & Risk Management: Support Global Commodity Lead in managing and measuring vendor performance and output across the India region. Assist with KPI / KRI, MIS and Score Cards. Manage control processes and monitor adherence to vendor contract standards. Identify and address. known risks and emerging issues and escalate as appropriate. Oversight of the onboarding and offboarding of vendor contractors. Financial reporting: Support the management and annual submission of Global Food, Hospitality and Fitness Center budgets. Collect, analyze, and report on vendor spend. Set strategic goals for operational efficiency and increased productivity. services. Team Culture & Management Style: Creates an inclusive team environment, promotes empathy, employee success and well-being. Role Model high standards of honesty, transparency, equity and integrity. Actively encourages collaboration with the wider global GCSD team. Mentors, develops, and coaches the India team to strengthen their leadership and assist in achieving career growth. Recognizes own filters, biases and preferences and adopts strategies to ensure fairness and equity for everyone. Seeks out and includes perspectives from diverse backgrounds, experience, and expertise. Employers and cultivates team members into effective decision making. Inspires team members to produce current ideas and innovative solutions. Supports individuals in owning their career and expanding and developing their skills. Actively looks for coachable moments in daily work and provides actionable feedback. Is resilient and supports tenacity in others. Sets the bar high and drives a culture of urgency and accountability. Takes the enterprise view and actively breaks down cross functional and other barriers. Communicates strategy and sets clear and challenging goals with the team. Ensures the team are also supporting a collaborative, inclusive, employee focused team culture. Role Practicalities: Reports directly to the India GCSD Operations Manager (Pune based) Oversight of ~450 Vendor staff providing services for the region. Required to be available for: India / EMEA operational time zones for emergency support and escalations. Regular travel across the India region To be successful in this role, we’re seeking the following: A minimum of 5+ years professional experience required - a significant portion of which should demonstrate success in managing corporate services in organizations of similar size and complexity. Demonstrated experience as a leader with 5+ years of management responsibilities. Experience building and managing a team or department within a start-up or entrepreneurial setting, particularly one with both proprietary and contract resources. Demonstrated experience in creating a collaborative and inclusive team culture that promotes employee success. Bachelor’s degree in related field Exceptional communication skills: (especially written & spoken English) proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills. Highly competent with productivity software, including Microsoft Outlook, Word, Excel, and SharePoint Excellent in data and analytics/ metrics Comfortable with legal terms and structures for standard commercial contracts Proven self-starter who sets aggressive goals and consistently gets results. Demonstrated to ability think strategically and successfully execute tactically. Our strategic pillars guide where we put our focus and resources (our ‘what’): Be More for Our Clients: Deliver more to existing clients Develop new and connect adjacent products Win Market share Run Our Company Better: Simplify processes and embrace platforms Embrace new technologies Prioritize resilience Power Our Culture: Be a top talent destination Invest in our people Elevate experiences and sense of belonging How we behave, how we act, how we treat each other, and how we show up for our clients are built around the principles. Our principles set the tone for our culture (our ‘how’): Be Client – Obsessed: We are here to enable our clients’ success. We don’t wait for them to call – we are commercial, we anticipate needs, we obsess about their experience, and we proactively connect the dots across BNY Spark Progress: We run to problems, make quick and thoughtful decisions and deliver high-quality work. We relentlessly move forward, step by step, to improve BNY every single day. Own It: We know our stuff, take a hand-on approach and dive into the details where it matters. We bridge silos and do what’s best for BNY, thinking about the whole, not just the task in front of us. We play to win and own the outcome. Stay Curious: Innovation and learning are core to who we are. We constantly invent better ways to work and are agile by design. Things happen – and when they do, we explore solutions to embrace feedback and act. Thrive Together: Our culture is built by all of us, and we lead by example. Doing the right thing matters and trust is earned. Creating an environment where everyone belongs is essential – that’s how we succeed. At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024 World’s Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 “Most Just Companies”, Just Capital and CNBC, 2024
