Corporate Information Management Specialist

The Corporate Information Management Specialist will work under the direction of the Content Services Delivery Lead and be responsible for various tasks including: - Reviewing all electronic resources and providing support for all databases in coordination with customer groups. - Assisting in analyzing data and organizing it into different categories. - Ensuring effective transition of user requirements into technical requirements for management processes. - Liaising with customers to provide solutions for their issues. - Collaborating with IT consultants to discuss and explain customer requests and issues. - Maintaining work instructions and supporting process improvement initiatives. The responsibilities of the role also include performing day-to-day archival activities such as: - Receiving hardcopy documents from internal sources or operating facilities. - Managing offsite storage requests including storage, retrieval, and return using the endorsed request system. - Providing guidance to internal customers on processes, profiling of offsite storage cartons and contents, and other records management processes. - Responding to critical requests and general customer requirements accurately, timely, and professionally. - Running a report for the annual carton destruction process and coordinating further actions with business focal points. - Administering the Safe Custody process according to agreed KPIs and SLA, which involves registering and filing sensitive information in locked cupboards onsite and offsite storage. - Managing the mailbox for Safe Custody requests efficiently.,