Coordinator- Fintech Company

Job Title: Team Coordinator
Experience Required: 1 + years
Joining: Immediate

Location: Vidyavihar, Mumbai

Reporting To: Sr. Manager

Role Overview:
We are seeking a proactive and organized Coordinator to support our team in customer follow-up, internal coordination and documentation processes. The ideal candidate will be responsible for calling customers for pending documents, coordinating between customers, internal teams and clients, and handling basic MS Excel and email tasks. Excellent communication skills, attention to detail and ability to work in a fast-paced environment are essential.

Key Responsibilities:

• Contact customers via phone for follow-up and collection of pending or required documents.
• Act as a liaison between customers, internal teams and clients to ensure smooth communication and timely completion of tasks.
• Send emails (using Microsoft Outlook) to customers, internal stakeholders and clients regarding status updates, document requests, reminders and confirmations.
• Maintain accurate records of customer communications, document submissions and status tracking.
• Use Microsoft Excel for data entry, tracking lists, using basic formulas and functions (like VLOOKUP) to manage and reconcile data.
• Ensure timely escalations when documents or actions are overdue or stuck.
• Support the internal team with administrative tasks and coordination to meet deadlines and deliverables.

Skills & Competencies:

• Excellent verbal and written communication skills (in English & [local language if applicable]).
• Basic proficiency in Excel: familiarity with VLOOKUP, basic formulas (SUM, IF, etc.), filtering, sorting.
• Comfortable using Outlook for email communication and managing mail folders, follow-ups and reminders.
• Organized, detail-oriented and able to track multiple items simultaneously.
• Good interpersonal skills and comfortable interacting with customers and internal stakeholders.
• Ability to work independently, follow up persistently and meet deadlines.
• Must be ready to join immediately.

Qualifications & Experience:

• Graduate (any discipline).
• 1 + years of experience in a coordination, customer-service, documentation or administrative role.
• Experience in handling Excel and email communication is mandatory.

Why join us?

• Work in a dynamic environment where your coordination and communication skills will make a direct impact.
• Opportunity to learn and grow in administrative and operational roles.
• Immediate joining—ideal for candidates looking to start without delay.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person