Coordinator, Customer Care Center Service

As a candidate for this position, you will be responsible for the following key tasks: - Logging all borrower contacts into the loan servicing system - Offering long-term resolutions to customers to resolve delinquency - Proficiently using an autodialing system to maximize effectiveness and increase contact ratios - Making the prescribed number of contacts during the daily work schedule - Being familiar with the customer relations functions and the services offered - Performing miscellaneous job-related duties as assigned by the department manager You are required to possess the following qualifications: - Excellent Communication skills rated at a scale of 5 out of 5 - Minimum of 1 year call center experience in voice support - Willingness to work in night shifts which may change twice a month (5:30 PM/6:30 PM/7:30 PM/8:30 PM) Please note that this is a full-time position that requires in-person work at the specified location.,