Coordinator

Coordinator Job Description:

· Receive and log all customer service requests through phone & email.

· Raise ticket in ERP system with respect to the service complaints received from customer.

· Plan and assign service calls to Service engineers based on priority, location, and workload.

· Track service progress and ensure timely closure of complaints.

· Coordinate installation schedules.

· Act as the first point of contact for customers for all service-related queries.

· Provide updates on service call status, expected resolution timelines, and feedback follow up. (Job Card Raise, Service Completion Mail)

· Payment follow up to customers as per the request from Accounts Department

· Service Material Inward & Outward (Material Issue, Material Purchase Indent & Material Return)

· Monthly Physical verification of Store Materials & Spares

· Maintain accurate service records, job sheets, equipment history, and warranty details.

· Preparation of service quotations and Proforma invoices when required.

· Dispatch of spare parts or replacement units as per customer request.

· Support service engineers with necessary documentation.

· Ensure all service activities comply with company SOPs & standards

· Track Attendance of Service Engineers.

· Cross checking of Service & Installation Incentive & Daily Expenses of Service Engineers.

Languages : Preference for English & Hindi speaking candidates.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Muvattupuzha, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person