Cook Service Manager

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About UnoTasker

UnoTasker is building India's next-generation service platform, connecting trusted professionals with households for daily and monthly needs. Our cook services vertical focuses on reliable, well-trained local cooks, chefs, and Maharaj who can serve families consistently and professionally through our app.

Role Overview

end-to-end supply, quality, and performance

Hotel Management (Catering / Kitchen Operations)

Key ResponsibilitiesCook & Chef Onboarding

• Identify, source, and onboard local cooks, chefs, and Maharaj across Kolkata
• Conduct background verification, skill assessment, and hygiene checks
• Build a strong and reliable supply pool across key residential clusters

Training & Quality Control

• Train cooks on service etiquette, hygiene standards, customer interaction, and platform usage
• Ensure consistency in food quality and service delivery
• Conduct refresher training and corrective sessions when required

Scheduling & Operations Management

• Manage daily and monthly cook scheduling via the app and internal tools
• Ensure zero service disruption through backup planning and replacements
• Coordinate shift timings, availability, and route efficiency

Performance Monitoring

• Track cook performance through ratings, customer feedback, and service metrics
• Handle escalations, complaints, and crisis situations professionally
• Take corrective action including retraining or offboarding when required

Society & Customer Relationship Management

• Build and maintain strong relationships with residential societies
• Coordinate for society-level daily and monthly cook bookings
• Act as the point of contact for societies for service quality and issue resolution

Crisis Handling & Service Recovery

• Manage last-minute cancellations, no-shows, and service failures
• Ensure quick resolution and customer satisfaction in high-pressure situations

Desired ProfileEducation & Background

• Degree/Diploma in

  Hotel Management, Catering Management, Culinary Arts

  , or related field
• Alternatively, strong operational experience in food services or institutional kitchens

Experience

• 36 years of experience in kitchen operations, catering management, food service supervision, or hospitality operations
• Experience managing staff, schedules, and service quality is mandatory

Skills & Traits

• Strong people management and communication skills
• Field-oriented and operationally hands-on
• Problem-solver with calm crisis-handling ability
• Organized, process-driven, and quality-focused
• Comfortable using mobile apps and basic reporting tools

Why Join UnoTasker

• Build and scale a city-level service vertical from the ground up
• High ownership and real impact on customer experience
• Fast-growing startup environment with growth opportunities
• Direct exposure to operations, society partnerships, and service innovation