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Conversational Analyst

Conversational Analyst

Yubi

2 - 3 years

4 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

ASR Analyst Data analysis Manager Quality Assurance Analytical Troubleshooting Financial services Debt market Fixed income securities

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Job Type

Full Time

Job Description

Context Analysis and Problem Solving : Understand user needs, identify issues in existing conversational flows, and propose enhancements to improve the overall user experience. Testing and Validation : Rigorously test chat and voice user experiences for functionality, usability, and contextual accuracy before they are deployed to production. Collaboration with Data Scientists : Work closely with data scientists to analyze conversational data, identify patterns, and improve conversational AI models and flows. Conversation Flow Optimization : Analyze and refine conversational designs to ensure natural and seamless interactions for both chat and voice-based systems. Data Analysis and Reporting : Use analytics tools to monitor and report on user behavior and feedback, offering actionable insights to improve conversation designs. Learning and Development : Gradually build expertise in advanced conversational AI technologies, including LLMs, ASR, TTS, and the Bhasa infrastructure. Requirements Key Skills and Qualifications 2-3 years of experience working in conversational design, chatbot/voice assistant testing, or a related field. Strong understanding of chat and voice UX principles and best practices.

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Conversational Analyst

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Skills Required

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