Conversation Designer

CommVersion is seeking a Conversation Designer responsible for designing intelligent, frictionless chatbot flows and conversational copy across web and messaging platforms. Your work will directly impact lead capture, qualification, and user satisfaction.

Who we are?

Our mission is to maximize the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world. And we do this through our Smart Chat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process. In eight years, we’ve grown from a founder-led business to a team of over 100 employees spanning four countries. However, we’re still at the tip of the iceberg. So, if you’re looking to join a fast paced ambitious company with a customer centric mindset, then look no further.

Key Responsibilities

•Design end-to-end chatbot and automation flows for B2B use cases

• Write conversational copy (greetings, replies, CTAs, fallbacks) that's on brand and user-focused

• Map out user journeys and decision trees using tools like Lucidchart, Miro or Figma

• Work with sales, product, and performance teams to align flows to lead-gen goals

• Conduct A/B tests, analyze chat transcripts, and refine content based on performance

• Collaborate with dev teams or chatbot platforms to implement and QA the conversation logic

• Apply tone, voice and UX best practices to create seamless digital interactions

Required Skills and Qualifications:

• 2–4 years of experience in conversation design, UX writing, or product content writing

• Solid understanding of chatbot platforms (like Dialogflow, Tars, LiveChat, Intercom, etc.)

• Strong English writing and editing skills with a focus on clarity, brevity, and tone

• Exposure to marketing funnels and lead generation journeys

• Experience working with analytics or feedback loops to optimize flows

Good to have:

• Familiarity with prompt engineering or AI-assisted responses (e.g., GPT based tools)

• Understanding of B2B SaaS, real estate, or lead-gen-oriented sectors

• Experience collaborating with design and CX teams

• Hands-on experience using chatbot builders or CRM-linked bots

• We encourage you to apply even if you don’t meet every single requirement.

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Expected Start Date: 04/08/2025