Content Writer & AI Prompt Specialist

You are a Content Writer & AI Prompt Specialist at Commversion, responsible for creating clear and persuasive knowledge content and optimizing AI chatbot prompts. Your role involves translating complex client needs into engaging KB articles and conversion-focused conversational copy, ultimately driving higher chat-to-lead conversions, reducing manual intervention, and enhancing customer experience. Key Responsibilities: - Develop Knowledge Bank (KB) content for B2B clients, ensuring clarity, professionalism, and alignment with Commversion's lead-gen strategy. - Write creative contest/engagement content for internal operations teams. - Collaborate with Operations, QA, and Training teams to convert complex client requirements into easy-to-follow content. - Design, test, and refine AI prompts to train chatbots for accurate, natural, and conversion-focused conversations. - Maintain tone consistency across all KB and AI responses (professional, persuasive, and customer-centric). - Track bot performance, analyze prompt effectiveness, and continuously optimize for lead conversion. - Stay updated on AI/LLM advancements to recommend improvements. Required Skills and Qualifications: - 2-4 years of experience in conversation design, UX writing, or product content writing. - Proven experience in content writing, preferably in B2B SaaS, real estate, mortgage, or marketing. - Hands-on experience in AI training or prompt engineering using platforms like OpenAI, GPT models, Dialogflow, Rasa, or similar. - Strong grasp of lead-generation processes and customer engagement psychology. - Excellent writing, editing, and communication skills. - Ability to handle multiple KB articles, contests, and bot training tasks simultaneously. - Bonus: Experience in chat process training, CX optimization, or quality audits. Good to have: - KB articles that are clear, engaging, and reduce repeated queries. - AI bots that deliver higher chat-to-lead conversion percentage. - Contest write-ups that boost operator participation and motivation. - Reduced manual intervention in chats thanks to smarter bot responses. Job Types: Full-time, Permanent Benefits: - Health insurance - Provident Fund,