Control Tower Leader

As a Control Tower Leader at Maersk, you will play a crucial role in overseeing centralized operations for Air, LCL, and FCL customers migrated under the Control Tower Program within the GSC. Your main focus will be on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery. Key Responsibilities: - Provide the right level of visibility to customers and stakeholders, including shipment tracking, proactive delay monitoring, and overall governance around the services offered via Maersk. - Understand customer needs and create tailor-made solutions to support their business requirements with a fast turnaround time. - Review the complete operational process to identify any delays in shipment operations; collaborate with the business team members to ensure corrective actions are implemented. - Provide data for WBR/MBR/QBR to the business team, offering focused insights on Maersk's performance as an LSP, including lane-wise failure analysis, data quality checks, and ensuring accurate and timely updates of all mandatory details. - Align with the business team to create RCA (Root Cause Analysis) and an action plan for recurring issues impacting service performance. - Perform data analysis on frequent failures and develop sustainable solutions for long-term improvement planning. - Digitize and automate all manual reporting solutions to improve data accuracy through automation. - Create a Power BI dashboard for clear visibility of all key KPIs and service performance indicators. - Collaborate closely with the Project team, Business team, and EDI team for setting up customer accounts. - Conduct monthly business reviews with the Product team and share Control Tower performance and its impact on enhancing customer experience. - Review team productivity and ensure optimal team performance. - Develop a Business Continuity Plan (BCP) for the Control Tower team to ensure sustainable operations. Education & Experience: - Excellent communication skills. - Strong stakeholder management skills. - Experience in handling the Control Tower for Global Air/ LCL customers. - Minimum 3-5 years of experience in forwarding business. - Strong data analytics skills, experience with coding will be an added advantage. If you require any adjustments during the application and hiring process, Maersk is happy to support your needs. For special assistance or accommodations to use the website, apply for a position, or perform a job, please contact us by emailing accommodationrequests@maersk.com.,