5.0 - 9.0 years

0 Lacs

haryana

On-site

As the Manager, Analytics & Metrics at Mastercard, you will play a crucial role in improving efficiency and facilitating smarter decisions for the Services business unit through the utilization of data, technology, and operational excellence. You will be part of the Insights and Enablement team, where you will be responsible for developing a deep understanding of the business environment. Your primary responsibilities will include engaging with key stakeholders from various departments such as Sales, Product, Delivery, Compliance, Technology, and Finance. By acting as an Internal Consulting partner, you will identify pain-points related to their business model and operational processes. To excel in this role, you must possess a strong grasp of Revenue Operations, particularly in B2B services organizations. Your experience in driving business transformation and consulting will be valuable assets. You should be adept at dealing with unstructured situations and applying first principles thinking to problem-solving. Furthermore, exposure to project management, stakeholder management, and excellent communication skills are essential for success in this position. Familiarity with B2B Sales processes, Sales productivity tools (e.g., Salesforce CRM, contract automation), Compliance processes (e.g., KYC), and data visualization and reporting platforms (e.g., Tableau) will be advantageous. Ideally, you should have 5-8 years of relevant professional experience along with appropriate educational qualifications. Your role will also involve developing documentation such as SOPs, process flows, user journey maps, and success KPIs, which will be institutionalized through robust data dashboards. In addition to your core responsibilities, you will be expected to uphold Mastercard's Corporate Security Responsibility. This entails strictly following Mastercard's security policies and practices, ensuring the confidentiality and integrity of accessed information, reporting any suspected security violations or breaches, and completing mandatory security trainings as per Mastercard's guidelines. If you are a proactive individual with a passion for analytics, metrics, and driving operational excellence, we invite you to join our team at Mastercard and make a significant impact on our Services business unit.,

Posted 1 week ago

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Analytics & Metrics Mastercard

5.0 - 9.0 years

0 Lacs

haryana

On-site

As the Manager of Analytics & Metrics at our organization, your role will involve working within Insights and Enablement to enhance efficiency and support strategic decision-making within the Services business unit. By leveraging data, technology, and operational excellence, you will play a crucial role in driving smarter decisions. Your responsibilities will include developing a deep understanding of our business environment, engaging with key stakeholders across various departments, and acting as an internal consulting partner to identify pain points in their business models and operational processes. Through stakeholder interactions, process demos, and system understanding, you will analyze current processes and leverage analytical frameworks to propose and implement improvements. Your role will also involve developing documentation, success KPIs, and data dashboards to monitor progress and drive continuous efficiency improvements. To excel in this role, you should possess a strong understanding of Revenue Operations, preferably in B2B services organizations, and have experience in driving business transformation. Additionally, experience in business consulting, project management, stakeholder management, and excellent communication skills will be essential. Exposure to domains such as B2B Sales processes, Sales productivity tools, Compliance processes, and data visualization platforms is preferred. A minimum of 5-8 years of relevant professional experience, along with suitable educational qualifications, is required for this position. Furthermore, as a member of our organization, you will be responsible for upholding corporate security standards. This includes abiding by security policies, ensuring the confidentiality and integrity of information, reporting any security violations, and completing mandatory security trainings as per the guidelines outlined by the organization.,

Posted 1 week ago

Apply

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